Pro2col MFT Knowledge Base

Finding Corrupted Monitors

Published November 9th, 2022 by Helder Vieira

Issue How can I check for corrupted monitor files? Solution To check to see if there are any corrupted snapshots in your Monitor Snapshots directory (which may explain monitor issues): The file should be renamed to .corrupted if that’s the case. To find the monitor folder location, go to System -> Global Settings -> Data -> Monitors

Check SSH Public Key Format is Valid

Published November 4th, 2022 by Helder Vieira

Issue How to check if an SSH public key is valid. Solution You can check if an SSH key is valid by using a PowerShell SSH client on Windows 10 machines. Command format: ssh-keygen -f Public_key_file -e -m pem Bad key: ssh-keygen -f twscdp2@ngsycdp2.txt -e -m pemLoad key "twscdp2@ngsycdp2.txt": invalid format Good key: ssh-keygen -f opctask@gb128n01

Java 11 Requirements When Upgrading to MFT v7.1.2

Published February 10th, 2023 by Helder Vieira

Java 11 is required to use GoAnywhere MFT after v7.1.0. However, migrating to Java 11 requiressome additional considerations. NOTE: If you have installed version 7.1.1 or newer of GoAnywhere MFT, the following updatesare handled by the installer. For Upgrading GoAnywhere versions older than v7.1.1: When upgrading to GoAnywhere MFT version 7.1.2 and

GoAnywhere Memory Usage

Published November 7th, 2022 by Helder Vieira

Issue Memory exhaustion on servers. Is it possible to view what’s causing this? Solution If you know when the issues are occurring you could view the audit log and see what jobs were running at that time, or if you notice a spike while logged into the GoAnywhere admin interface you could go to Workflows>Active jobs to see what's running. For memo

Manage GA MFT Licenses

Published November 25th, 2022 by Helder Vieira

You can activate, deactivate or refresh your GoAnywhere licence with simple button clicks as long as your GoAnywhere instance can reach the internet using the instructions below. If you are unable to reach the internet from your GoAnywhere server, follow the notes at the end of this document for manual activation. For New Installations (ACTIVATION)

EFT Upgrade Information

Published November 7th, 2022 by Helder Vieira

Issue How to upgrade EFT. Solution Comprehensive Upgrade Information: Please consider the following info when upgrading , not all will app l y to your unique situation , so g leam what is applicable to you . You may only upgrade two versions at a time , versions, in this case, will refer to the second numerical character in the softwar

How to Rebuild the Index in GoAnywhere

Published November 4th, 2022 by Helder Vieira

It may become necessary to rebuild the GoAnywhere index. Please follow the instructions below to rebuild. Navigate to: http[s]://[host:port]/goanywhere/admin/debug/GlobalLogMonitor.xhtml Press the "Rebuild Index" button After starting, the Index Status will read NEW. Also, you will see this entry that looks like this in the goanywhere.log or the sys

Configure EFT to Use the Web Admin

Published October 10th, 2024 by Helder Vieira

To configure EFT to use the Web Admin, follow the below steps: From the EFT interface, go to the administration interface and click Server > Localhost > Administration tab. To allow remote administration, select the "Allow remote administration" check box. You should also enable the "REST API / web admin" check box. The default p

What to do if GoAnywhere is Failing to Start?

Published July 7th, 2022 by Helder Vieira

To determine what is causing the service to fail to start, we need to find the correct log file. For clustered environments If the GoAnywhere service is failing to start, the first place to look is the Tomcat logs. Tomcat logs (from each server) [installDir]/goanywhere/tomcat/logs/Catalina.out If running on Windows, look for: Commons-Daemon(ceatio

Client Facing ConnectWise Portal

Published May 27th, 2025 by Helder Vieira

To be able to see your tickets, please sign up to the Pro2col portal. Navigate to pro2col.myportallogin.com and click Sign up and follow the on-screen prompts. Once you're logged in, you should be able to see the open tickets. To see the closed ticket, click the filter icon and then the drop down highlighted below, and select All Status rather tha

How to Send Slack Alerts from GoAnywhere

Published November 7th, 2022 by Helder Vieira

To be able to send notifications to Slack you need to follow these steps: Create a Slack App (start building) and generate an incoming webhook using https://api.slack.com/ Give the app a name and choose a workspace. Navigate to Add Features and Functionality > Incoming Webhook > Activate Incoming Webhooks > Add New Webhook to Workspace >

Adding Your Own Cloud Connector Add-On in GoAnywhere

Published November 7th, 2022 by Helder Vieira

What is a Cloud Connector in GoAnywhere? Cloud-Connectors are used in GA when it is required to connect to a cloud service that is currently not officially supported in GoAnywhere. Any cloud service can be accessed by GA as long as it has a documented REST API. How to create a Cloud-Connector To create a Cloud-Connector in GA you must first, login

Configure a Traditional Task

Published September 8th, 2023 by Helder Vieira

A traditional task will pull files from a source and push them to a destination, it can use schedules to run automatically and it can also use processes to run scripts. Note: Hosts must have already been created in MOVEit Automation. On the TASKS tab select New Task from the Add Task dropdown list. Enter the task name in the Friendly Name field. Sel

EFT Database Utility: Command-Line Database Management

Published October 17th, 2025 by Helder Vieira

The EFT Database Utility is a command-line tool designed to manage and perform various database-related tasks for EFT. Key Capabilities The database utility enables administrators to: Check database version status Generate SQL scripts for schema creation Perform database upgrades Analyse database prerequisites System Requirements Before using the u