Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Login
  • Contact Us
English (UK)
US English (US)
GB English (UK)
Ashley

Ashley Wallis

ashley.wallis@pro2colgroup.com

0

Article
Last Month

Ashley articles

All Categories
  • All Categories
  • Public

Manage licenses in EFT

Published June 4th, 2025 by Ashley Wallis

In EFT subscription licensing is only available in version 8.0.7 and up.  To change the license in EFT you will need to: Open the EFT Admin Interface Click help  Click into the licenses and click manage  You then need to remove all licenses from bottom to top, ensuring the last license removed is the main EFT license  Once all are removed, add the n

1 min

Too many open files Error

Published August 17th, 2023 by Ashley Wallis

Error Too Many Open Files Resolution In order to resolve this error we recommend that you set the ulimit on the OS to be unlimited. Each operating system has a different hard limit setup in a configuration file. While running unlimited may not be typical with servers that share applications, in our experience a customer best practice is hosting GoAn

244 Views 1 min

How to Import and Create an SSL Certificate

Published August 2nd, 2023 by Ashley Wallis

To create the SSL certificate, log in to GoAnywhere MFT. Click Encryption from the main menu, and then click the Key Management System link. Here you will find a list of Key Vaults. From this page, click on the action icon next to the System Key Vault and select Manage Certificates. From within the Key Vault, you can import, create, or modify certif

259 Views 1 min

How to Convert Time and Date Format When Exporting

Published June 23rd, 2023 by Ashley Wallis

When exporting time and date stamps from go anywhere you may see them come out like the following: createdOn1644500277690 This is in the Epoch format these can be converted with online tools such as the following to get a recognised time and date stamp:  https://www.epochconverter.com      

332 Views 1 min

How to check how long project change history is retained for

Published July 9th, 2024 by Ashley Wallis

Issue: How to check how long project change history is retained for in GoAnywhere. Solution: Navigate to Reporting - Global log Settings - Administration Days to keep administration log will show you this.

183 Views 1 min

Switch to Legacy SSH Library

Published July 19th, 2024 by Ashley Wallis

To switch back to the Bitvise SSH library in EFT version 8.0 to 8.0.5 you need to go to the advanced properties file, by default this is found in:  C:\ProgramData\Globalscape\EFT Server You will then need to open this in a notepad and add the following line (it is a good idea to take a copy of this file before making this change): { "UseLegacySFTP"

187 Views 1 min
Load More

Member of Groups

Technical Team

Copyright © 2025 Pro2col Ltd

Terms of Sale

Privacy Policy

Support T's & C's


Knowledge Base Software powered by Helpjuice

Expand